Our Company

Company

To be more competitive, to control the means of meeting future challenges, to offer customers the quality of service they have a right to expect from a market leader – this is the three-way philosophy of LUXGSM S.A.

Encouraged by the trust of over 350,000 customers and buoyed by the know-how of 150 collaborators, LUXGSM S.A. is the leading mobile phone operator in Luxembourg.

While the core business of the company is the sale of subscriptions, prepaid cards and mobile phones, it also provides a wide range of services, such as mobile training initiatives and the configuration of telephones to suit users’ needs.

LUXGSM S.A. has a sales network with a nationwide reach including their own shops and those of their agents. The P&TLuxembourg stores are another reference interface point wth the customer.

To meet the specific expectations of their professional customers, LUXGSM S.A. runs a Business Customers Department, which offers a tailored service and personalised follow-up.

The company also provides all its customers with a free 24/7 helpine. (Tel.: 8002 4321 from a fixed phone; 4321 from a mobile).

LUXGSM and the recycling of mobile phones

Our free recycling service is an environmentally friendly way of disposing of old mobile phones that you no longer use. Why not return them to us, all you have to do is:

Remove your mobile phone’s SIM card, then put back the battery and the back cover,

Drop in your mobile phone and any accessories you no longer want (e.g. charger, pedestrian kit, bluetooth kit) at one of our LUXGSM outlets.

This action is part of our approach at LUXGSM to taking back and recycling waste by paying the ECOTREL fee. Moreover, our company was a founding member of ECOTREL. For more information, visit www.ecotrel.org